Are you scared of success?

The heading alone sounds crazy, but truth be told there is a real epidemic of this within small business! The fear of anything in our lives can be crippling, it can stop us dead in our tracks to move forward, but everything we do in our lives is a choice. What does success actually mean…

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5 basics of business start-ups

You have decided that you want to start your own business, fantastic, it is very exciting time but one that can be fraught with danger. There are many things that need to be considered but a few fundamentals questions need to be answered to ensure you have a fighting chance of success! Do you actually…

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Stop being busy being BUSY!!

Are you trying to be Superwoman? Probably, I think it’s programed into us as women to be able to do everything ourselves. I don’t feel that I need any help!! I don’t want to put it out there that I need help!! I don’t have the cash to pay for any help, I can do…

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Why we find it hard to say NO!

Are you flat out helping everyone and busy doing things that are not helping you move forward? Have you said “Yes” to too many people in your life and now there is no time for you and what you want to do? THEN STOP, STOP RIGHT NOW! You are only person, and you cannot help…

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How is your relationship with stress?

Stress can be your worst enemy as a small business owner. As a SME (Small to medium enterprise)  you are required to wear so many hats just to get the job done! This can cause stress for you within the business, within yourself and possibly at home. Understanding where your stress levels are at is a…

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Two to one ratio of customer service

Customer service in Australia has diminished greatly over the last decade. Speak to anyone and they will be happy to launch into a conversation about the appalling experience that they have had recently. In an economy that has driven the price of products and services to rock bottom, how do you compete in the market…

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Sometimes by doing something differently it can change everything.

“Great businesses are not built by extraordinary people but by ordinary people doing extraordinary things.” Michael Gerber The E Myth Revisited. I recently discovered audiobooks. I don’t have time to read and my eyesight is not as good as it was just a few years ago but I have discovered that I enjoy audiobooks. I…

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Where is the Service?

Small businesses in this country seem to have forgotten the basis of exchange. I have witness countless times service staff and organisations falling well short on what is expected. Rude sales staff, an unwillingness to help me, running from me in a store, over promising and under delivering! Who else has seen this lately? What…

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I am just starting my business. How can I build my business while I am learning without looking cheap?

I am just starting my business. How can I build my business while I am learning without looking cheap? This is a great question and one that we get asked so often. It all comes back to knowing what you need to make each week and building to that price. The key when you are…

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Talking To: Mary Trantino from Love it, Swipe it, Wrap it!

Mel interviews Mary Trantino from the radio show “something else about Mary” (http://www.j-air.com.au/something-else-about-mary.html ) and from “Love it, Swipe it , Wrap it”  (https://www.facebook.com/pages/Love-it-Swipe-it-Wrap-it/424027171069566?fref=ts) about the importance of great service in your business.

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